CRISTALPIC

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CUSTOMER PHONE
FROM 9:00AM TO 14:00PM
AND 16:00PM TO 18:00PM

FAQs Doubts?

ANSWERS

The images and the text engraved inside the crystal are made through a process of laser engrave. The first step is to obtain the image that you want to have inside the crystal. Second step is to digitalize the image (if is not already digital) and its digital retouch in case it was needed so that it can be transformed into a digital point cloud. The result is a 2D image that has around 3 million points. This image will be engraved point by point inside the special crystal that will have an unique luminosity and transparency using our high resolution laser.

Not all crystal is suitable for CristalPic applications. It must be optic crystal of the highest quality, free of impurity and imperfections. The Chemical composition of this kind of crystal guarantees a high level of luminosity and transparency which is a must to the proper reproduction of the images. Also, this high quality crystal prevents the engravement without bursts.

We offer you the opportunity to make cash the amount of your purchase via bank transfer. It's only necessary to convey the proof of the transaction to our office in Barcelona. You can also make payment by credit card, we remind you that credit card transactions are extremely safe, because they are guaranteed by https system and by a bank, being this “Caixa Laietana”. CristalPic will not know any data from you, unless the identification number of your account or card.

CristalPic products are completely custom and unique, so the payment order will be made in advance. Once processed your order can not be made cancellations or returns.

To make changes or modifications to the design content recorded in our products, you must contact CristalPic and it will make a personalized study to determine the feasibility and costs of such changes.

Yes, all our products have a total transport warranty and replacement in case of production mistakes. Lightning Bases and another crystal accesories are guaranteed for 12 months. CristalPic not responsible for loss or damage caused by falls, increases or decreases of the voltage, well as a misuse of our products by the user.

In case of imperfection of the product during the delivery, you will have to contact and inform the delivery agency in a period under 24 hours using the contact information that it shows on the delivery document. Once done that you will have to contact Time Gravity.

Yes, we ship our products to the entire Peninsula, Balearic, Canary Islands and also for the rest of the world.

Generally orders placed on-line to Peninsula and Balearic Islands after receiving the payment confirmation of the order, usually arrive in the period between 10 and 15 working days. There is also a form of urgent shipments, in this manner would be in a period between 3 and 4 days. This approach would cost an additional 20% on the total order cost.

For the Canary Islands and elsewhere, see prices on our Customer Service department. The shipping address will be indicated on the application and is indispensable to a phone contact to resolve any eventuality that might arise.

In case of delay on the delivery we recomend you to have your order number, so that you can contact out customer service where we will try to solve the situation. You can also send us a fax or email so that we will contact you back as soon as we can.

Peninsula and Balearic Islands:

• - For orders under 90 € ( 12 € delivery ).
• - For orders under 150 € ( 4 € delivery ).
• - For orders over 150 € ( 0 € delivery ).

Canary Islands and elsewhere, ask our customer service.

CristalPic manage their shipments through leading messaging companies in the transport sector.